1.
Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Adva...
by Heskett, James L., Sasser, ...
ISBN: 9781422110232
2.
Service Profit Chain How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, ...
by Heskett, James L., Sasser, ...
ISBN: 9780684832562
List Price: $32.50
3.
4.
The Service Management Course: Cases and Readings
by Sasser, W. Earl, Jr., Hart,...
ISBN: 9780029140918
List Price: $45.00
5.
Value Profit Chain Treat Employees Like Customers and Customers Like Employees
by Heskett, James L., Sasser, ...
ISBN: 9780743225694
List Price: $35.00
7.
Service Breakthroughs Changing the Rules of the Game
by Heskett, James L.
ISBN: 9780029146750
List Price: $35.00
10.
Logistics Strategy: Cases and Concepts
by Shapiro, Roy D., Heskett, J...
ISBN: 9780314852977
List Price: $65.75
12.
Corporate Culture and Performance
by Kotter, John P., Heskett, J...
ISBN: 9780029184677
List Price: $32.00
13.
Value Profit Chain : Treat Employees Like Customers and Customers Like Employees
by Sasser, W. Earl, Jr., Schle...
ISBN: 9781476799988
14.
What Great Service Leaders Know and Do : Creating Breakthroughs in Service Firms
by Heskett, James L., Sasser, ...
ISBN: 9781626565845
15.
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms (16pt Large ...
by James L. Heskett, W. Earl S...
ISBN: 9780369312655
List Price: $40.99
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Business Logistics : Physical Distribution and Materials Management
by Heskett, James L., Glaskows...
ISBN: 9780471065982
List Price: $44.50
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Case Problems in Business Logistics
by Heskett, James L., Schneide...
ISBN: 9780471065999
List Price: $25.95
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Business Policy - BUS 400 - Bryant University Management
by Sunil Gupta, Kerry Herman, ...
ISBN: 9781121257825
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What Great Service Leaders Know and Do : Creating Breakthroughs in Service Firms (Large Prin...
by Heskett, James L., Sasser, ...
ISBN: 9781459697027
23.
The Well Path Lib/e: Lose 20 Pounds, Reverse the Aging Process, Change Your Life
by Heskett, Jame, Heskett, Jam...
ISBN: 9781504696265
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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
by Heskett, James L., Sasser, ...
ISBN: 9781626565869